RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

• Q

  30 Day Guarantee

  A

  MusicMedic.com is happy to offer a 30 day guarantee on all products excluding special orders, Cebulla neck straps and Gloger saxophone necks. With free shipping and a 30 day guarantee you can order the tools you need, knowing that if it is not what you intended to purchase you can return it. After 30 days from purchase date products cannot be accepted for return or exchange. To return any product, simply Email us so we know your return is coming. Returns and refunds are taken care of when the item is received at MusicMedic.com. Personal use items that come in contact with the mouth cannot be returned once opened.

• Q

  Cebulla Neck Straps

  A

  MusicMedic.com is a representative for Cebulla Neck Straps. As such, we have a large stock Cebulla Neck Straps. If a strap does not fit, you can return it in new condition up to 15 days from date of purchase. After fifteen days, Cebulla straps cannot be returned for refund and the exchange is void. Shipping charges are not refundable.

• Q

  Exchanges

  A

  MusicMedic.com does not accept exchanges or give store credit. If you have an item that you would like to exchange, please return the item to MusicMedic.com for a refund and purchase the replacement item from the website. This allows you to receive your items in a timely manner.

• Q

  Gloger Saxophone Necks

  A

  MusicMedic.com is the US Representative for Gloger necks. As such, we havesome stock Gloger-HandKraft saxophone necks. Necks that are in stock are subject to a 15% restocking fee and must be in "new" condition with no modifications or changes to the tenon or any other parts of the neck. Necks that must be special ordered are not returnable.

• Q

  Saxophone Necks

  A

  MusicMedic.com sells many types of saxophone necks. If for some reason the quality neck is not what you were searching for, they are returnable up to 30 days after purchase with a 15% restocking fee. The neck must be in "new" condition and with no modifications or changes to the tenon or any other parts of the neck.

• Q

  International Customers

  A

  MusicMedic.com is happy to supply repairers around the world! International customers may return items for a full refund within 60 days of ship date minus shipping costs. Shipping costs are not refundable under any circumstances. Return shipping costs are the responsibility of the customer in every instance where an item is returned to MusicMedic.com.

• Q

  Method of Refund

  A

  When ever possible MusicMedic.com will refund payment via the original method of payment. Requests and arrangements for refunds must be made via email or phone ( Questions@musicmedic.com 910 -667-0270 ) within 60 Days of original purchase. If the original funding method used by the customer cannot be refunded due to the restrictions of that payment method, MusicMedic may offer store credit in the amount of the refund.

• Q

  Pad Set Guarantee

  A

  At MusicMedic.com, we have the most extensive collection of pad set sizes on the planet. We constantly update these sizes with information about certain models, issues with our sizes and new pad sets. Due to many factors, including variations in manufacturer specifications and instrument makes and models, some pads in a pad set may not fit the instrument for which they are intended, despite all of our efforts. We have found that on average, a set will have one or two pads that are inaccurately sized. To remedy this situation and help you get the pads you need to complete your work, we offer a pad set guarantee. What is the pad set guarantee? Simple, Fast, and Free.... If you order a pad set from MusicMedic.com you may receive replacements for up to 5 pads that do not fit from the set. It's that simple. We will ship the pads you need without any additional charges. There is no need to return any spare pads or take any other action. If more than five pads from the set do not fit, You can receive a complete replacement pad set when you return the original set and provide the measurements, make, model and serial number of your instrument. If you'd like a refund, you can return the set to us as per our return policy. -Restrictions- All replacement pads must be ordered at once, there are no multiple shipments on replacement pads. There are no returns, exchanges or refunds on the replacement pads sent by MusicMedic.com or on the pads that were incorrectly sized in the original pad set. The guarantee does not cover removable resonators such as ResoTechs. Pad sets that are returned must be complete and in unused condition (i.e. no glue or signs of the pads being installed and used). If a Pad set is returned with signs of usage and/or glue, there will be a "restocking fee" of up to 20%. After thirty days, pads cannot be returned for refund and the guarantee is void.

• Q

  Custom Engraving

  A

  Any item that has any form of custom engraving performed on it, before or after purchase, is not returnable.

• Q

  Musical Instruments

  A

  Any musical instrument purchased at MusicMedic can be returned within 30 days for a refund. The instrument must be returned in the same condition it was purchased. If any damage to the instrument occurs during shipment to you, contact MusicMedic right away! If any repairs, modifications or customer related damage occur during the 30 day trial period without written notice to MusicMedic, this will void the possibility of a return. There is a 10% restocking fee on ALL musical instrument returns. Because instruments can be damaged in the return shipment, please contact MusicMedic for shipping instructions BEFORE returning your instrument, this will avoid additional restocking fees. The customer pays insured return shipping on ALL returns to MusicMedic.

• Q

  Return Policy

  A

  At MusicMedic it is our policy to keep you happy. You are the reason we exist and we appreciate your business. If you have any questions or specific concerns about any product or service, please contact us.