PLACING AN ORDER

PLACING AN ORDER

• Q

  Can I pay with a credit card? Visa, MasterCard, American Express or Discover

  A

  Yes! We accept Debit/Credit cards including Visa, Mastercard, American Express and Discover cards. Payment can be made by selecting Debit/Credit/Paypal during the payment step in checkout. Payment is made on PayPal's secure servers for the security of your card data.

• Q

  Can I pay with a money order?

  A

  MusicMedic.com does accept Money orders. To pay by money order, place the items you are ordering into our shopping cart. When you are finished shopping, click on the checkout button. Follow the checkout instructions for paying by money order.

• Q

  Can I pay with a personal check?

  A

  We apologize but MusicMedic.com does not currently accept personal checks. You can pay by check through Paypal's E-check service. Any checks mailed to MusicMedic.com will be voided and returned to sender.

• Q

  Can I place my order by phone?

  A

  To help keep our prices low, we do not generally take phone orders. If you are having a difficulty using the website, have a technical or product question, or customer service issue- Please don't hesitate to call us. we want to help!

• Q

  Does Paypal cost anything?

  A

  No, PayPal is absolutely FREE for consumers.

• Q

  How do I register at Paypal?

  A

  The simplest method of making a purchase at MusicMedic is through Paypal. Paypal is a fast and easy payment method that allows you to make Internet purchases in a secure way. By registering at Paypal you can purchase directly from Musicmedic. You do not need to create a PayPal account to pay with a Debit or Credit card at MusicMedic.

• Q

  Is Paypal Secure?

  A

  Yes. PayPal provides sophisticated security for buyers.Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.

• Q

  Password help

  A

  You do not need a password or an account to order from MusicMedic. Having a MusicMedic account is simply a convenience for our returning customers and a great way to keep track of your orders. Compare items, save carts and wishlists, one- click re ordering and more! Creating an account and password also allows you to access previously entered addresses during checkout. For security, MusicMedic does not store credit card data. To place an order without an account, simply select "Check Out as Guest" and proceed as directed. If you have forgotten your password, or if you would like to check if your email address is already attached to your account- Click on the 'Forgot your Password' link to reset your password. If you have difficulty with your checkout, please contact our customer service team- We want to help!

• Q

  What is a Credit Card Security Code?

  A

  Visa/Mastercard and Discover Users Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. American Express Credit Card Users Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.

• Q

  What is Paypal.com?

  A

  Paypal is a fast growing company that allows Internet business and people to pay each other over the internet. Once you sign up for Paypal, you will be able to use their service to pay for auctions, and accept payments from people with credit cards! Paypal makes sending money as easy as sending email. Members can instantly and securely send money to people most countries with an email address. You do not have to sign up at for a PayPal acccount to make Debit or Credit payments to MusicMedic.

• Q

  What is the Minimum Order Charge?

  A

  MusicMedic.com has a minimum order of $1.00. If the total price of the items in your cart is less than $1.00, You will not be able to checkout. Free shipping is offered for orders over $20.00

• Q

  Why does MusicMedic use Paypal?

  A

  The Credit Card service provided by Paypal is the finest available. By Using Paypal, Musicmedic.com is able to keep the cost of your purchase down. This also means that MusicMedic does not store or see your Credit card information for extra security.

• Q

  Why is the shopping cart not working for me?

  A

  We're sorry you are having trouble using our cart, please consider these possible solutions: Have you entered a quantity for the item you're trying to purchase? In the case of pad sets for example, you need to select the set type and enter a number in the quantity field before attempting to add the set to your order. Does your computer accept cookies? The MusicMedic shopping cart needs to create a single cookie in order to work properly. This cookie contains a random number and disappears from your computer when you close the browser. If your computer is configured to reject cookies, the cart will not function correctly. Either your browser or another piece of software can be rejecting the cookie for the cart. If your browser is rejecting the cookie, you can fix this by setting the browser to accept anonymous cookies that do not contain personal information. Search for "cookies" in your browsers help for instructions on how to change this setting. If this does not solve the problem, it is possible that another piece of software is blocking the cookie. Software such as Norton Internet Security or a firewall can be configured to reject cookies. For information on changing these settings, search for "cookies" in the help database for the product. A third reason that cookies may not be working is that the date and time may not be set correctly on your computer. Be sure to set the correct time and date along with the correct time zone on your system